Privacy Policy

Introduction

Tripplit, operated by Neuston AB ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel planning services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. If you have questions or concerns about our privacy practices, please contact us at support@neuston.io.

1. Information We Collect

1.1 Information You Provide Directly

• Account Registration: When you create an account via Google OAuth or email sign-in, we collect your name and email address. We do not collect or store passwords.
• Profile Information: Optional information such as profile photo, preferences, and travel interests.
• Trip Information: Details about trips you create, including destinations, dates, preferences, and saved places.
• Communication: Any messages or inquiries you send us through our contact forms or support channels.
• Payment Information: When you purchase premium features, payment information is collected and processed through LemonSqueezy, our merchant of record. We do not collect or store full credit card details.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage and Behavioral Data: Information about how you interact with and use the Service, including pages visited, features used, and engagement patterns.
• Analytics: We use analytics services like PostHog to understand how users interact with Tripplit so we can improve the Service.
• Cookies and Tracking: We use cookies, pixels, and similar technologies to track usage and improve your experience.
• Location Data: General location information based on IP address (not precise GPS location without permission).

1.3 Third-Party Service Integration

• Google OAuth: When you sign in with Google, we receive your Google account information including name and email. No password is stored.
• Email Magic Link: When you sign in via email, we send you a secure magic link. You do not need a password.
• Wikipedia: Public information about destinations and places is retrieved from Wikipedia.
• Pexels & Image Services: We retrieve travel destination images from Pexels and other image services.
• AI Services: We use Google AI services to generate travel recommendations, descriptions, and itineraries based on your inputs.
• PostHog: We use PostHog to collect analytics and usage data to improve the Service.

2. How We Use Your Information

• To provide, maintain, and improve the Service
• To create and manage your account
• To generate personalized travel recommendations and itineraries
• To process payments and billing
• To send service-related announcements and updates
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve our Service
• To comply with legal obligations
• To detect, prevent, and address fraud and security issues

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Third-Party Service Providers: We share information with Google, Pexels, Wikipedia, and Google AI services as necessary to provide our Service.
• Payment Processing: LemonSqueezy is our merchant of record and processes all payments and billing information.
• Legal Compliance: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: If Tripplit is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Aggregated Data: We may share anonymized, aggregated data for research, analytics, and marketing purposes.

4. Data Storage and Security

Your data is stored securely on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Track your interactions with the Service
• Analyze usage patterns to improve our Service
• Display personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

6. AI-Generated Content

Tripplit uses artificial intelligence to generate travel recommendations and itineraries. The following important information applies:

• AI-generated recommendations are based on machine learning algorithms and may not always be accurate or appropriate.
• Your trip inputs and preferences are sent to AI service providers to generate recommendations.
• AI services may use your data in accordance with their privacy policies and terms of service.
• AI-generated content should be verified independently before making travel decisions.
• We are not liable for outcomes resulting from following AI-generated recommendations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your personal information through your account settings.
• Correction: You can update or correct your information at any time.
• Deletion: You can request deletion of your account and associated data by contacting us. Some data may be retained for legal compliance purposes.
• Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in emails.
• Data Portability: You can request a copy of your data in a portable format.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You can request deletion of your account at any time, though some information may be retained for legal, billing, or security purposes.

9. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

10. Children's Privacy

We comply with applicable children's privacy laws. The Service is available to users who are at least 13 years old. For users under 18, we recommend that a parent or guardian review this Privacy Policy and our Terms of Service before use.

We collect personal information (email address and optional profile information) as well as usage and behavioral data through analytics to help us improve Tripplit. Parents or guardians who believe their child is using the Service and wish to review, update, or delete the child's information can contact us at support@neuston.io.

If we become aware that a user under 13 has provided personal information without appropriate parental consent, we will take steps to delete such information and terminate the account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date or by sending you an email notification.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: